Privacy policy

Privacy Policy – Clawear Sri Lanka

This privacy policy sets out how Clawear uses and protects any information that you provide when you use or visit this website.

The domain name www.clawear.com (“Website”) is owned and managed under the brand name Clawear.

The term “Company”, “us”, “we” or “our” refers to Clawear Sri Lanka. The term “User”, “You” or “Your” refers to any user/viewer of this Website, their representatives or affiliates, and any person availing our services through this Website, our Instagram handle, or any other medium. The term “Third Party” refers to any person or entity other than Clawear and the User.

This Privacy Policy constitutes a legally binding agreement between Clawear and the User. By using this Website, you agree to the terms of this Policy. Clawear is committed to protecting your privacy and ensuring that your personal information is handled securely. We may update this policy from time to time, and your continued use of the Website implies acceptance of any changes.

Information We Collect

During your use of this Website, we may collect the following information:

  • Name

  • Contact information including email address, phone number and postal address

  • Demographic information such as gender and age

  • Any content, including images, uploaded or shared by you

  • Third-party account credentials (such as login via social media platforms)

  • Payment information required for transactions

  • Body size and measurements for product fitting

  • Any other information necessary for providing our services

How We Use Your Information

We use your information for the following purposes:

  • To ensure correct sizing and improve product fit

  • To process and deliver your orders accurately

  • To improve our services, products, and customer experience

  • To conduct feedback and market research via email, phone, or other channels

  • To process payments securely through payment gateways

  • To send updates, offers, and promotional communication (you may opt out anytime)

  • To provide anonymized data to partners for analytics and advertising

  • For research and development in the retail sector

Security of Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, we are not liable for breaches caused by external factors beyond our control, including cyber-attacks or third-party actions.

Your account is protected by a password. You are responsible for maintaining its confidentiality. If you access your account via third-party platforms, additional security measures may apply.

Our Website may contain links to external sites. We are not responsible for their privacy practices, and you are encouraged to review their policies separately.

Your Responsibility

You agree to provide accurate and complete information. Any loss resulting from incorrect or misleading information will be your responsibility.

Clawear reserves the right to deny services if required information is not provided. You may choose not to share certain information, but this may limit your access to some features.

To opt out of marketing communications, you can contact us at clawearlk@gmail.com. Please allow up to 10 days for processing such requests. Transactional messages related to your orders will still be sent.

You are responsible for safeguarding your account and preventing unauthorized access.

Third-Party Sharing

We do not sell or disclose your personal information for commercial purposes.

We may share limited information with:

  • Courier and delivery partners for order fulfillment

  • Service providers assisting in operations

  • Event organizers or third parties involved in fulfilling purchases

  • Legal authorities if required by law or to prevent fraud

We may also share anonymized, non-identifiable data with partners for analytics and improvement purposes.

In the event of a business transfer, your information may be shared with the new entity.

Cookies Policy

Clawear uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand user behavior and improve website performance.

Cookies may be used for:

  • Essential website functionality

  • Performance tracking and analytics

  • Remembering user preferences

  • Delivering relevant content and advertisements

You can control or disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

General Disclaimer

Any disputes arising under this Privacy Policy shall be governed by the applicable laws of Sri Lanka.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Phone: +94 710 110088
Email: clawearlk@gmail.com
Address: Union Place, Colombo 02, Sri Lanka
Facebook: https://web.facebook.com/clawearlk
Instagram: https://www.instagram.com/clawear.lk/